EXCHANGES

Any product bought from Shoes by TG’s online store can be exchanged from the Online Store ONLY, within 14 days of receiving it, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). Customers who desire to exchange the product will be given a coupon code worth the amount of the purchase that they may use only once. This policy is applicable to local orders only. Products purchased from the Online Store cannot be exchanged at our Offline Stores.

i – For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.

ii – For products on Sale we do not offer exchanges unless we deliver the incorrect order.

PROCEDURE FOR EXCHANGE

Shoes by TG does not offer a refund policy however, if you wish to exchange any product within 14 days, you can contact our customer service center by emailing us at Info@shoesbytg.com along with providing your order reference number for our customer care representative to schedule the pick-up service that comes with an added value of picking the products up from your doorsteps.

Please note the following:

For all the local order exchanges, Shoes by TG provides both the pick-up and the delivery for the new product, free of cost.

ORDER CANCELATION

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Shoes by TG has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution. .